Shipping policy

Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with ORIKNOT. Below you’ll find information about shipping, delivery, and how to contact us about your order.

Shipping Origin & Destinations

Orders are shipped from China. We currently ship to the United States and China.

Available delivery options depend on your shipping address and are displayed at checkout.

Order Processing

Orders are prepared for dispatch on business days, excluding weekends and public holidays in China.

Processing times may vary depending on product availability and order volume. If we become aware of a significant delay affecting your order, we will contact you using the email address provided at checkout.

Shipping Costs

We offer free standard shipping on all orders delivered to the United States, with no minimum purchase required.

For orders delivered within China, any applicable shipping charges are displayed at checkout before payment.

Free shipping covers the shipping charge only. It does not mean that customs duties or import taxes are included.

Delivery Times

Delivery times vary by destination, shipping service, and customs clearance. Transit time begins after the parcel is handed to the carrier and does not include order processing.

Please contact us before placing your order if you need a current delivery estimate or require delivery by a specific date. We cannot guarantee arrival by a particular date unless we expressly confirm this in writing.

Carrier disruptions, customs inspections, public holidays, and severe weather may affect delivery. These estimates do not limit any rights you may have under applicable law.

Order Tracking

When tracking is available, we will send your tracking number or tracking link to the email address provided at checkout after dispatch.

Tracking updates may not appear immediately after a shipping notification is sent.

Customs, Duties & Import Taxes

International orders may be subject to customs clearance, duties, import taxes, or carrier handling fees.

Any charges collected by ORIKNOT at checkout will be shown before payment. Additional charges may be assessed by customs authorities or the carrier and may need to be paid before delivery, unless included in the shipping service or otherwise required by applicable law.

If you would like clarification about possible charges, please contact us before ordering.

Shipping Address

Please check that your shipping address and contact details are complete and accurate before placing your order.

If you notice an error, email us as soon as possible with your order number and the corrected information. We will try to update the address before dispatch. Address changes after dispatch cannot be guaranteed.

If a parcel is returned because of an incorrect address or unsuccessful delivery, contact us so we can discuss the available options and any applicable redelivery costs.

Lost, Damaged or Delayed Orders

If your order is lost, arrives damaged, or is significantly delayed, please email us with your order number and a description of the issue.

For damaged items, please include photographs of the item and packaging where possible, and retain the packaging while we investigate.

We will review the situation, contact the carrier when appropriate, and work with you toward a suitable resolution, including a replacement or refund where appropriate or required by law.

Order Changes & Cancellations

To request a change or cancellation, contact us as soon as possible after ordering.

We will try to accommodate requests before dispatch. Once an order has shipped, changes or cancellations may no longer be possible. Please refer to our Return & Refund Policy for information about returns after delivery.